Everything You Want to Know
Before You Stop Missing Calls.

Mecha AI builds custom AI voice agents for home services companies. Our AI answers your phone calls in natural conversation, qualifies leads, books appointments, handles routine customer service inquiries, dispatches technicians, and syncs everything to your CRM — 24/7/365. Think of it as your most reliable CSR that never sleeps, never calls in sick, and can handle unlimited simultaneous calls.

Yes. Modern voice AI has crossed the uncanny valley. Our AI agents use natural speech with proper pacing, tone, and conversational flow. Many of our clients report that customers don’t realize they’re speaking with AI — some even compliment the “new receptionist.” We use the most advanced text-to-speech and speech-to-text technology available, optimized for low-latency, natural-sounding conversations.

No — and that’s not our goal. Mecha is about workforce redeployment, not replacement. AI handles the 70–80% of calls that are routine and repetitive (scheduling, rescheduling, status updates, basic inquiries). Your human CSRs are freed up to focus on complex calls, sales conversations, upset customers, and other situations that genuinely require human judgment and empathy. Most clients find their CSRs are happier and more effective after Mecha handles the busywork.

We specialize in home services companies doing $5M–$50M+ in annual revenue. Our most common clients are HVAC, plumbing, roofing, electrical, remodeling, and pest control companies. We’re industry-specific — our AI agents are trained with trade-specific terminology, emergency protocols, and workflows for each vertical. We’re not a generic answering service trying to serve 50 industries.

Most deployments go from kickoff to live in 1–2 weeks. The process includes a discovery call (30 minutes), agent configuration (we handle this), test calls and refinement (you review and approve), and go-live. We do all the technical work — you just need to approve the scripts and forward your calls.

We integrate with ServiceTitan, Housecall Pro, Jobber, Workiz, FieldEdge, Google Calendar, and most other field service management platforms. We also connect via Zapier to 5,000+ apps. If your system has an API, we can integrate with it. During the discovery call, we’ll confirm compatibility with your specific tech stack.

No. You keep your existing business phone number. We set up call forwarding so calls route to your AI agent when you want them to — after hours only, during overflow, or 24/7. Your customers notice nothing different except that someone always answers.

Yes — unlimited simultaneous calls. This is one of AI’s biggest advantages over human staff or traditional answering services. During peak events (storm surges for roofers, summer AC rushes for HVAC), the AI handles as many concurrent calls as needed without any degradation in quality or speed.

Every Mecha deployment includes smart escalation rules. If the AI encounters a situation it can’t resolve — a complex technical question, an extremely upset customer, or a scenario outside its training — it seamlessly transfers the call to a human on your team with full context. The customer never has to repeat themselves.

Pricing is custom based on your call volume, use cases, and complexity. Every deployment is different — a $5M pest control company has different needs than a $30M multi-location HVAC operation. What we can tell you is that Mecha costs a fraction of what you’d pay a single CSR, and typically delivers 3x+ ROI within the first 90 days. Book a demo and we’ll provide a detailed quote for your specific situation.

Absolutely. Call Jack, our demo AI agent, right now and experience the quality for yourself. He’s available 24/7. After that, book a demo with our team and we’ll walk you through a custom setup for your business. You will love it or it’s free.

No long-term contracts required. We operate on straightforward monthly agreements. We keep clients because our product delivers results, not because of contractual lock-in.

Yes. All calls are recorded, transcribed, and stored with enterprise-grade encryption. You have full access to recordings and transcripts through your dashboard. Data retention policies are configurable to meet your business and regulatory requirements.

We configure the AI greeting based on your preference and applicable regulations. Many clients choose transparent disclosure (“Hi, this is [Company Name]’s AI assistant”), while others prefer a more seamless approach. We’ll advise on best practices based on your state’s regulations.